Select a question

Who is R&R Group, Inc.

What types of items can R&R Group replace?

How long does it take to receive a quote?

How do I receive a quote?

How do I submit a claim?

Will you contact our insured?

Why are some of the items quoted not the same brand as the original item?

How are items shipped?

How long will it take for insureds to receive replacement items?

What if the item arrives damaged by the shipping company or the product does not work properly?



Who is R&R Group, Inc.?

We are a service that specializes in the replacement of lost or stolen personal and commercial items through insurance policies. Our knowledgeable replacement specialists are [highly trained] experts in their respective fields and will work directly with the insurance adjustor & policy holder to replace the merchandise listed in their claim. We strive to provide fast and reliable claims processes services. We know that an adjustor's time is valuable. By using our services, adjustors will have more time to process additional claims, provide high levels of customer satisfaction, and prevent over-payment of insurance claims.

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What types of items can R&R Group replace?

R&R Group can replace any kind of personal or commercial property from jewelry and china, to electronics and appliances, and everything in between. If it is out there, we will find it. Click here (link to page) for a complete list of replacement items.


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How long does it take to receive a quote?

Our staff can quote most items and provide you with a written quote within 24 hours, provided that we receive complete and accurate product descriptions from the insured. Vague or inaccurate claims can result in delayed or inexact quotes.


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How do I receive a quote?

R&R Group, Inc. can provide your written quote by fax or email. We can also send you the original quote by mail so you have a hard copy.


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How do I submit a claim?

There are many ways for an adjuster or policy holder to submit a claim. Claims can be faxed, emailed or submitted online. We can also provide a laptop to the insured for on-site submissions. Inventory forms and fax cover pages can be downloaded on our website.(provide links to each)


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Will you contact our insured?

Yes, but only if you want us to. Upon making contact with the insured, we will explain that we are a separate company that works with their insurance company to replace their lost or stolen items. Our specialists will go over each item on their claim, and explain that they have the option to replace through R&R Group or receive a settlement through the insurance company to replace the items themselves.


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Why are some of the items quoted not the same brand as the original item?

There could be a number of reasons the item is not exactly the same as the original. The original manufacturer might be out of business, the manufacturer might not make a LKQ (Like Kind Quality) product any longer, or the LKQ product is on back-order for a significant amount of time. This is one reason why it is so important for our specialists to develop a personal rapport with the insured. Our specialists are able to work with the insured one-on-one to determine which replacement item best fits their individual needs.


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How are items shipped?

We work directly with local carriers including UPS and Fed-Ex to deliver items to your insured. Overweight items are usually freighted directly to the insured.


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How long will it take for insureds to receive replacement items?

Once we receive approval to replace items, the insured will begin receiving items within 10 business days


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What if the item arrives damaged by the shipping company or the product does not work properly?

If there is a problem with an item upon receipt, your insured should contact our replacement specialists. A new item will be shipped immediately. If the item proves to be defective in the first year, they should call the manufacturer directly. The manufacturer will handle the problem under full warranty. All products come with a 1-year manufacturers' warranty unless otherwise specified.


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