5400 Laurel Springs Pkwy Suite 604 Suwanee, GA 30024
By combining our property loss evaluation and claims processing services with
our resourceful replacement specialists, R&R Group provides a Full Contents
Replacement solution for every insured who is interested. R&R Group is
is set up direct with numerous large manufactures and local retail business
do give your insured the option to have their items repalced dirsct right to their
Since our foundation in 1999, we have prioritized exceptional customer service
and delivering the most precise Like Kind & Quality and offer discounted pricing
on fulfillments to the insurance industry. Our philosophy has remained consistent
throughout the years, and we continue to uphold it today. If you require evaluations
or replacements for a property claim, please don’t hesitate to contact us at
678-455-7070, and one of our property experts will handle the rest.
Since 1999 Research & Replacement Group, has provide outstanding evaluations and fulfillment service to the insurance industry and your valued policy holders through our seamless, integrated claim process. Our experienced specialists offer unparalleled services to make the evaluation and replacement process as smooth as possible. You can count on us to ensure accurate, timely and cost-effective solutions tailored to each claim. Our top priority is your satisfaction, and we will earn your business one claim at a time.
At Research and Replacement Group, we offer more then just the expertise in evaluating Personal and Commercial claims; we provide comprehensive fulfillment services to aid your insureds in replacing their lost or damaged items a discounted pricing.
Why R&R Group?
With our advance reporting technology and experienced and knowledgeable content specialist you can have a piece of mind that when your claim is returned it will have the most accurate Like, Kind and Quality the first go around.
Submit Claim, we do the rest.
Most accurate LKQ in the Industry.
Averaging 7 Day Turnaround time.
Best in the industry!.
We are a contents evaluation service that focuses on assessing and replacing lost or stolen personal and commercial property items covered by insurance policies. Our replacement specialists are extensively trained experts in their respective domains and collaborate directly with insurance adjusters and policyholders to evaluate or replace the items listed in their claims.
Our primary objective is to offer expedient and dependable claims processing services. We understand the value of an adjuster's time and, by utilizing our services, adjusters can allocate more time to handle additional claims, ensure elevated levels of customer satisfaction, and prevent any potential over-payment of insurance claims.
R&R Group specializes in the replacement of a wide range of personal and commercial property items. From jewelry and china to electronics and appliances, we have the expertise to handle it all. Our commitment is to locate and replace any item that is needed. No matter what it is, if it exists, we will diligently work to find it and provide a suitable replacement.
Our dedicated staff is capable of providing quotes for most items promptly, typically within 24-48 hours. However, it is important that we receive complete and accurate product descriptions from the insured to ensure an efficient process. Vague or inaccurate claims may result in delays or quotes that may not precisely reflect the insured's needs. Therefore, it is crucial to provide detailed and accurate information to facilitate an accurate and timely quote.
At R&R Group, we offer multiple options for delivering your quote. You can choose to receive it conveniently via fax or email. Additionally, we understand the importance of having a physical copy on hand. Therefore, we can also send you the original quote through traditional mail, ensuring that you have a hard copy for your records.
We offer multiple convenient methods for adjusters or policyholders to submit their claims. They have the flexibility to choose between faxing, emailing, or submitting their claims online. For on-site submissions, we can even provide a laptop to the insured. To streamline the process, we have made inventory forms and fax cover pages readily available for download on our website.
Certainly, the insured will be informed about our services, but only if they express interest in utilizing them. Once we establish contact with the insured, we will clarify that we are an independent company collaborating with their insurance provider to facilitate the replacement of their lost or stolen items. Our dedicated specialists will thoroughly review each item listed in their claim and present them with two options. Firstly, they can choose to replace the items through our company, R&R Group. Alternatively, they have the alternative to receive a settlement from their insurance company directly, enabling them to handle the replacement process independently.
There are several potential factors that can result in the replacement item not being identical to the original. For instance, the original manufacturer may have ceased operations, discontinued the production of a Like Kind Quality (LKQ) product, or the LKQ product may be unavailable due to an extended back-order period. This highlights the significance of our specialists establishing a personalized relationship with the insured. By engaging in direct communication, our specialists can collaborate with the insured to identify the most suitable replacement item that aligns with their specific requirements and preferences.
We have established direct partnerships with local carriers, such as UPS and FedEx, to ensure efficient delivery of items to your insured. In the case of overweight items, they are typically shipped directly to the insured via freight services.
Upon receiving approval for item replacements, the insured can expect to start receiving the new items within a span of 10 business days.
In the event of any issues with an item upon receiving it, we kindly request your insured to reach out to our dedicated replacement specialists. They will promptly assist in arranging the shipment of a new item. Should the item manifest any defects within the initial year, we recommend contacting the manufacturer directly. The manufacturer will address the problem and provide support under the comprehensive warranty coverage. It is important to note that all our products are accompanied by a 1-year manufacturers' warranty, unless stated otherwise.
At R&R Group, we strive to provide outstanding service to you and your valued policy holders through our seamless, integrated claim process.
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