5400 Laurel Springs Pkwy Suite 604 Suwanee, GA 30024
5400 Laurel Springs Pkwy Suite 604 Suwanee, GA 30024
By combining our property loss evaluation and claims processing services with our resourceful
ABOUT US
Since 1999 Research & Replacement Group, has provide outstanding evaluations and fulfillment service to the insurance industry and your valued policy holders through our seamless, integrated claim process. Our experienced specialists offer unparalleled services to make the evaluation and replacement process as smooth as possible. You can count on us to ensure accurate, timely and cost-effective solutions tailored to each claim. Our top priority is your satisfaction, and we will earn your business one claim at a time.
Call to Our Experts
Our services
Why R&R Group?
With our advance reporting technology and experienced and knowledgeable content specialist you can have a piece of mind that when your claim is returned it will have the most accurate Like, Kind and Quality the first go around.
Submit Claim, we do the rest.
Most accurate LKQ in the Industry.
Averaging 7 Day Turnaround time.
Best in the industry!.
Our FAQs
We are a contents evaluation service that focuses on assessing and replacing lost or stolen personal and commercial property items covered by insurance policies. Our replacement specialists are extensively trained experts in their respective domains and collaborate directly with insurance adjusters and policyholders to evaluate or replace the items listed in their claims.
Our primary objective is to offer expedient and dependable claims processing services. We understand the value of an adjuster's time and, by utilizing our services, adjusters can allocate more time to handle additional claims, ensure elevated levels of customer satisfaction, and prevent any potential over-payment of insurance claims.
R&R Group specializes in the replacement of a wide range of personal and commercial property items. From jewelry and china to electronics and appliances, we have the expertise to handle it all. Our commitment is to locate and replace any item that is needed. No matter what it is, if it exists, we will diligently work to find it and provide a suitable replacement.
Our dedicated staff is capable of providing quotes for most items promptly, typically within 24-48 hours. However, it is important that we receive complete and accurate product descriptions from the insured to ensure an efficient process. Vague or inaccurate claims may result in delays or quotes that may not precisely reflect the insured's needs. Therefore, it is crucial to provide detailed and accurate information to facilitate an accurate and timely quote.
At R&R Group, we offer multiple options for delivering your quote. You can choose to receive it conveniently via fax or email. Additionally, we understand the importance of having a physical copy on hand. Therefore, we can also send you the original quote through traditional mail, ensuring that you have a hard copy for your records.
We offer multiple convenient methods for adjusters or policyholders to submit their claims. They have the flexibility to choose between faxing, emailing, or submitting their claims online. For on-site submissions, we can even provide a laptop to the insured. To streamline the process, we have made inventory forms and fax cover pages readily available for download on our website.
Certainly, the insured will be informed about our services, but only if they express interest in utilizing them. Once we establish contact with the insured, we will clarify that we are an independent company collaborating with their insurance provider to facilitate the replacement of their lost or stolen items. Our dedicated specialists will thoroughly review each item listed in their claim and present them with two options. Firstly, they can choose to replace the items through our company, R&R Group. Alternatively, they have the alternative to receive a settlement from their insurance company directly, enabling them to handle the replacement process independently.
There are several potential factors that can result in the replacement item not being identical to the original. For instance, the original manufacturer may have ceased operations, discontinued the production of a Like Kind Quality (LKQ) product, or the LKQ product may be unavailable due to an extended back-order period. This highlights the significance of our specialists establishing a personalized relationship with the insured. By engaging in direct communication, our specialists can collaborate with the insured to identify the most suitable replacement item that aligns with their specific requirements and preferences.
We have established direct partnerships with local carriers, such as UPS and FedEx, to ensure efficient delivery of items to your insured. In the case of overweight items, they are typically shipped directly to the insured via freight services.
Upon receiving approval for item replacements, the insured can expect to start receiving the new items within a span of 10 business days.
In the event of any issues with an item upon receiving it, we kindly request your insured to reach out to our dedicated replacement specialists. They will promptly assist in arranging the shipment of a new item. Should the item manifest any defects within the initial year, we recommend contacting the manufacturer directly. The manufacturer will address the problem and provide support under the comprehensive warranty coverage. It is important to note that all our products are accompanied by a 1-year manufacturers' warranty, unless stated otherwise.
testimonials
At R&R Group, we strive to provide outstanding service to you and your valued policy holders through our seamless, integrated claim process.
insured
...[R&R Group] has been fair, honest, prompt, and attentive. With his help, he turned what started out to be such unfortunate circumstances into a pleasant experience. It is not often in....
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I have never filed a claim of any sort in the past so I had no idea what to expect. I was happily surprised by the way I was treated through-out this process. He made this experience feel like we....
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Thanks for working so close w/me to get everything resolved quickly and professionally. I know the items you got for us will be perfect! It's nice to know I can still call or e-mail you should I....
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I want to take a minute to express my gratitude for how you have helped me and my family the past couple of weeks. The first thing you did was to reassure me that you were sorry that we had to....
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Unfortunately, my wife lost her diamond wedding ring set. I waited so long to report it, in hopes it would soon reappear. Not to mention, not wanting to go through the hassle of a claim and all that....
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…the level of service I have received from your company through him has been absolutely outstanding during this trying time. His hard work is the biggest reason I am going to continue to do....
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Thought I'd let you know. Anyway, I really do appreciate you working with me on everything as you have. It really makes a person realize what good customer service is all about, which any more is....
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I just wanted to thank you for sending the new Gameboy (it works great) and the ipod. I can't wait to sit down and start cataloging all my cds into playlists. Thank you for all the time and effort....
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This has truly been the best jewelry buying experience I’ve had and I know that was due in large part to [R&R Group].
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…Thanks again so much for such dedication to making sure we had a quality outcome. Your careful selection of the stone and your regular communication on what was happening in the process was just....
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Thank you, [R&R Group], for your excellent service and guidance in going through this process. I think the most unexpected surprise was your mentioning you would try to get my golf bag embroidered....
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[R&R Group] was very prompt on initiating the process, not to mention extremely patient with me as I was engaged in the decision-making process. He never rushed me, and always provided me with....
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We just wanted to thank you for your help with our claim of the recent burglary of our home. You have been so kind and have made this a seamless process. …I was so apprehensive about....
Read Moreadjuster
Just a quick note about Research & Replacement Group. Various branches have used their services, successfully, over the years. I thought I would share with you this letter that came....
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I have been with my present company for 6 years. During that time I have been working with Research & Replacement Group on all types of missing or damaged items. Their employees are very....
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Thanks for taking care of [Insured’s]inventory. You and your team at Research & Replacement exceeded my expectations! I am thankful that I have an opportunity to work with a company that truly put....
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R&R has always done an excellent job in taking care of our insureds and we certainly appreciate your efforts!
Read Moreadjuster
This insured had a gun and a lot of hunting supplies stolen from his auto at his home. He said he has been with [Insurance Company] for over 5 years. [Insured] said, "I want to tell you....
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