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1) How did the adjuster provide you information about the next steps of the claims process?
(Select all that apply)

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2) Overall, how would you rate your claims adjuster at clearly communicating the next steps involved in evaluating/replacing your personal property?

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3) After submitting your list of personal property to be evaluated, you were contacted by Research & Replacement Group Inc. (R&R Group), an evaluation/replacement contents company. Overall, how satisfied were you with the customer service you received from R&R Group?

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4) Please explain why you were (Auto fill from answer on #3) about the customer service you received from R&R Group.

?

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5) Please indicate how strongly you agree or disagree with the following statements about your interaction with R&R Group.

Strongly Disagree–Disagree-Neither-Agree nor Disagree Agree-Strongly Agree

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6) Did you choose to have R&R Group, replace one or more of your personal property?